| DVD contains 2 videos (30 + 20 mins) | |
| Printable manual on CD-rom | |
| standard price | £795 |
| concessionary price | £300 |
| 7 day rental | £150 |
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Video 2: Serving customers with disabilities 13 million adults in the UK have a disability or care for someone who has. If you’re in business, you ignore this huge market at your peril. This 20 minute video shows how making goods and services accessible to disabled people is good business sense. And it explains why ‘accessibility’ does not just mean ramps for wheelchair users. Beyond physical accessibility, the examples show the importance of awareness of disabled people’s needs. The ‘Equipment & Adaptations Lucky Dip’ shows how easy it often is to serve disabled customers better. And the programme ends with a guide to disability ‘etiquette’. The DVD features subtitles for hearing impaired users. Manual on CD-rom includes: introduction to disability issues, disability facts & figures, action for employers, guidance on etiquette, advice on using the videos, questions for discussion, detailed notes on the Disability Discrimination Act 1995, communication brief, sources of help. Follow this link for a selection of organisations which can provide help with disability issues. |